Privacy Policy
Last updated: 12/4/2025
Introduction
LuminaryHD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number)
- Identity verification information
- Health records and medical information
- Account credentials and authentication data
Automatically Collected Information
When you access our platform, we automatically collect certain information about your device and usage:
- Log data (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Device information
How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process health record requests
- Verify your identity and maintain security
- Communicate with you about our services
- Improve and develop our platform
- Comply with legal obligations
Information Sharing and Disclosure
We only share your information in the following circumstances:
- With your consent: When you explicitly authorize us to share your health records with trusted partners
- Service providers: With third-party vendors who assist in operating our platform (all under Business Associate Agreements)
- Legal requirements: When required by law or to protect rights and safety
We never sell your personal information or health data to third parties.
Data Security
We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- Access your personal information and health records
- Request correction of inaccurate data
- Request deletion of your account and data
- Revoke consent for data sharing
- Receive a copy of your data in a portable format
- Object to processing of your personal information
HIPAA Notice of Privacy Practices
As a HIPAA-covered entity, we are required to maintain the privacy of your Protected Health Information (PHI) and provide you with notice of our legal duties and privacy practices. For our complete HIPAA Notice of Privacy Practices, please visit our Trust Center.
Data Retention
We retain your personal information and health records as long as your account is active or as needed to provide you services. If you request deletion, we will delete your data within 30 days, except where retention is required by law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@luminaryhd.com
Or visit our Contact page for additional ways to reach us.